| AllSizePets is committed to bringing quality supplies and innovative products to all segments of the animal care industry. We pride ourselves on offering top products at unbeatable prices. From medical supplies to treats and toys, we have what you'll need to keep your pets healthy and happy. CUSTOMER SERVICE Our friendly customer service team is available to help every Monday through Friday from 8am to 5pm Central time. If you need help after these hours, don't hesitate to email us at customerservice@allsizepets.com AllSizePets.com 13822 W Boulton Blvd Mettawa, IL 60045 Toll Free Phone Number 1-888-782-2534 Fax Number 847-573-8298 SHIPPING INFORMATION 48 Continental United States (excluding P.O. Boxes): - FREE for orders over $50 - $7.50 for orders under $50 - Domestic Packages generally ship UPS Ground Service. We can not ship to P.O. Boxes - Prefer a specific method of shipment? Please contact customer support for rates: 888-782-2534 How long will my shipment take? AllSizePets usually processes orders within 24-48 hours. Once your order ships, you will receive a confirmation email from our shipping partner, UPS.com RETURN POLICY If for any reason you are unhappy with any product purchased from AllSizePets.com, you may return it for a refund (less shipping/handling and a 15% restocking fee). Please e-mail or call our Customer Service Department at customerservice@allsizepets.com or 888-782-2534 within 30 days of shipment to receive authorization and return instructions. Or you can fill out and submit our RGA form. Returns without RGA will not be accepted. PRIVACY STATEMENT AllSizePets.com has a commitment to privacy. The following discloses our information gathering policies. AllSizePets.com servers capture IP address, browser type, referring URL, which is transmitted by your browser. AllSizePets.com store uses cookies to facilitate the checkout process. If you choose to change your browser preferences to disable cookies, you will not be able to make purchases at our store. We use secure servers to protect all of your personal information including your name, address and credit card information. We use industry-standard SSL encryption to ensure the privacy and security of your information. Our site uses an order form for customers to request information, products and services. We collect visitor's contact information (like email address) and financial information (credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. Users may opt-out of receiving future mailings by sending us an email stating so. Financial information that is collected is used to bill the customer for products and services. All customer information received by AllSizePets.com is stored offline in a secure data environment. We will not give, sell, rent, or loan any identifiable personal information to any third party. |